SHIPPING & HANDLING POLICY

Same day packaging and shipping on orders placed before noon Mon-Fri

Next day packaging and shipping on orders placed after noon Mon-Fri

Weekend orders will ship on Monday

Your order will be shipped to your shipping address that appears on your receipt. Please be sure your shipping address is updated with your current address so neither of us has to deal with the headache of an order being shipped to the wrong place. If the ship to address was not correct and the order has shipped to that address, it will be your responsibility to contact the receiving post office to make a claim.

All packages ship via USPS. Upgrades are available at checkout.

RETURN & EXCHANGE POLICY

I take extreme care in packaging my items for shipping! If an item breaks during shipping, send me photos of the damaged item and i will make every effort to replace it, or offer a full refund. If you're unhappy with your item, for any reason, return it (you pay shipping) and I will happily refund your money (minus shipping of course) within 2 weeks from the date of purchase. Being that my items are handmade, there should be reasonable expectation of slight flaws, but that is what makes every piece unique : )

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 6 hours of purchase

 

Free Shipping on Pottery Orders Over $49

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HATCH & CLAY  |  Lakemoor, Illinois  |  Call:   469-733-6774  |  Email:  Hatchandclay@gmail.com

MON - FRI:  7am - 10pm  |  SATURDAY:   8am - 10pm  |  SUNDAY:   Family Day!

© 2020 by HATCH & CLAY | Follow me on Instagram and Facebook to see my latest work!

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